Digital service has significantly simplified and streamlined every technician’s visit. Standard procedures have become modern and efficient – no delays, no mistakes, just fast and accurate solutions, satisfied customers, and a service that perfectly adapts to the needs of today’s logistics.
Traditional Administrative Challenges
Imagine servicing hundreds of forklifts daily across Slovakia and neighboring countries. Your team of technicians goes out into the field every day – into large halls, warehouses, and logistics centers where every minute counts. Yet, after each service they must:
- Fill out the service report by hand,
- Have the customer sign it,
- Return to the office and re-enter the data into the system,
- Log the materials used and issue an invoice.
Cumbersome, inefficient, and error-prone. Until recently, this was the everyday reality for one of the largest service companies in the region.
We developed a custom mobile application for a service company specializing in forklift maintenance and repairs. This app now runs on every technician’s tablet in the field and fundamentally changes the entire service process – from arrival to invoicing.
You can easily digitize your service with us. Contact us at +421 910 157 410 or sales@accute.sk.
Streamlined and Digitized Service in Five Steps
- Quick Machine Identification
Upon arrival, the technician simply scans a QR code on the forklift.
- Instant Data Access
The app immediately displays the owner, model, service history, and current maintenance schedule.
- Digital Service Report
The technician records all performed work directly in the app – quickly, clearly, and without paperwork.
- Customer’s Electronic Signature
After completing the service, the customer signs the report directly on the screen. Data is automatically sent to headquarters and also to the customer. - Integration with Accounting and Inventory
The app records used spare parts, deducts them from inventory, generates invoice data, and connects to the company’s accounting system.
Our mobile app is more than just a tool for recording service jobs – it’s a comprehensive solution that boosts efficiency, improves oversight, and enhances control over the entire fleet. Besides servicing, it includes many helpful features that save time, reduce errors, and improve work organization.
Digital Records of Inspections
All technical checks and maintenance tasks are clearly logged in the system. Each task is automatically assigned to a specific machine, creating a complete digital history for each vehicle, ensuring instant access and simplifying maintenance planning.
Inventory with QR Codes
The app allows for quick and accurate equipment and stock checks. Just scan a QR code to instantly view available parts, tools, or materials. This simplifies tracking, reduces losses, and increases logistical efficiency.
Reliable Offline Mode
Fieldwork often means limited or no internet connection. Our app is prepared for that – all features work offline. Once reconnected, data is automatically synced with the server, ensuring up-to-date information regardless of location.
Designed for Harsh Conditions
The app wasn’t created in an office, but with real field conditions in mind. Technicians often work in dusty, noisy, or demanding environments with no time to deal with complex interfaces. That’s why we focused on:
- Intuitive controls with minimal clicks,
- Large buttons and high contrast for fast navigation,
- Clear and logical layout,
- Minimal IT skills needed – any technician can use it without training.
This mobile app has become an integral part of the company’s daily operations, helping to accelerate, clarify, and digitalize service processes.
Digital Service Transition – An Investment That Paid Off Quickly
Implementing the mobile app was not just a tech upgrade but a strategic move with measurable results in a short time.
Time Savings and Fewer Errors
Digitalizing service tasks eliminated manual paperwork and retyping. Technicians record everything on the spot – quickly and accurately – significantly reducing errors and duplication.
Faster Invoicing Process
Service jobs are immediately available in the system, enabling fast reporting and invoicing. Clients receive documentation without delay, which builds trust and improves company cash flow.
Higher Employee and Customer Satisfaction
Technicians appreciate the simple and intuitive interface that makes their fieldwork easier. Clients welcome the transparency, accuracy, and quick responses. Management benefits from detailed statistics and service history, giving better oversight of the entire process.
Automation as a Competitive Advantage
A unified digital system not only eliminates unnecessary admin tasks but also enables effective planning, performance analysis, and quick adaptation to market changes. In a time where efficiency is key, digitalization has become a major competitive differentiator.